Service & Support

Machine maintenance & efficiency improvement in production

Efficiency starts with reliability.
Only a regularly maintained machine can deliver top performance over the long term — precise grinding results, maximum production reliability and long-term value retention.
With the comprehensive range of maintenance and service offered by Heesemann ensure not only technical stability, but also economic benefits.Whether it's inspection, spare parts, digital support or upgrades — our service ensures that your machines are always ready for use
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Regular maintenance & inspection

Long-term precision starts with preventive care.
Regular maintenance by our service technicians is the basis for reliable grinding processes and predictable production safety.

Your benefits:
Annual inspection by certified Heesemann technicians
Low flat rate — charged for service or assembly work
Minimize downtime
Early detection and prevention of damage
Cost efficiency through predictable maintenance cycles
5% loyalty bonus on all maintenance and installation services
Highest production reliability and long-term value retention
Our tip
Aggregates such as the DB-S in particular should be checked regularly to ensure precision and durability.
Only original is optimal.
For best grinding results and maximum durability, we only use original parts.

Your benefits:
Original parts of the same quality as in new machines
High availability — even for older machine generations
Spare parts directly from the manufacturer or long-term partners
Volume discounts thanks to direct manufacturer access
Fully coordinated maintenance kits for aggregates, workpiece recognition and transportation
Savings of up to 15% through set prices
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Maintenance kits contain all relevant original parts — from steel plates to gearshift levers to radiation pipes — perfectly tailored to your machine type.

Original spare parts & maintenance kits

Digital services & remote assistance

Service in real time — without waiting times.
Small error message, big impact? With Heesemann Virtual Service, we solve problems before they cause downtime.

Virtual Service Solution

Live image transmission via smartphone or tablet → direct fault diagnosis with our technicians.

Online service package

Secure connection to the machine → remote access for analysis, optimization and software updates
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Your benefits

Faster troubleshooting without getting there
System diagnosis and optimization of machine parameters
Online software updates and feature upgrades
Minimal downtime, maximum efficiency
Cost savings due to fewer on-site deployments

Machine upgrade & modernization (rebuild)

It doesn't always have to be new — just like new.
Many Heesemann machines have been running reliably for decades. With a targeted upgrade, you can extend the lifespan and increase productivity — without new investment.

replacement of individual elements (e.g. control, control panel, software)
Partial or complete overhaul for machines built after 1995

Online service package

Visual and technical modernization

Online service package

Adaptation to current safety and efficiency standards

Your advantage:
You extend the production reliability of your plant for many more years
— economical, sustainable, efficient.

Know-how ensures quality.

Knowledge & safety

Technician training & application advice:
Our training courses help you utilize the full potential of your machine.
Selecting the right unit and the right abrasives
Calibrate, structure, polish effects
Optimum grinding programs for special applications
Error prevention & machine cleaning
Use cross sanding & pressure bars correctly

target: Your employees learn how to use Heesemann technology efficiently and save materials.

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Safety solutions & accessories

Automatic door lock

Meets current safety standards, protects personnel and machines.

Workpiece inspection lamp

Magnetically attached, flexibly positionable — perfect visibility when testing the workpieces.
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Digital, precise, sustainable.

Intelligent tool management

Heesemann tool management automatically monitors your grinding tools.

Your benefits:
Automatic recognition of tools used & degree of wear
Optimum use of sanding belt life
Security through program compatibility testing
Cost reduction through full utilization of every sanding belt
Sustainability through less waste of materials

Machine maintenance FAQs

How often should a Heesemann machine be serviced?
Once a year by our service technicians — depending on use and type of material.
What happens if I don't use original parts?
The warranty expires and performance may be permanently impaired.
Can I also modernize older machines?
Yes, rebuild programs are available for machines built after 1995.
How does the virtual service work?
You connect via smartphone or the online service package. Our technicians will guide you live to solve the problem.
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Request maintenance or service now!

Ensure maximum operational safety, maximum machine availability
and perfect grinding results in the long term.